Most of our clients arrive knowing the outcome they want — better recovery, better sleep, more energy, less pain — but not which modality gets them there. That's what your Wellness Concierge is for. Share a little about your goals, your space, and your routine, and we'll walk you through the options across cold plunge, hyperbaric, red light, sauna, cryotherapy, and recovery chairs. Reach us by phone at (877) 414-3717, by email at support@infracorewellness.com, or through the chat on any page. There's no script, no upsell — just a conversation with someone who knows the equipment.

Yes. Every chamber, plunge, panel, sauna, and chair we carry is professional-grade equipment — the same equipment used in elite recovery centers, clinical practices, and high-performance training facilities. We don't carry consumer or hobbyist versions of any modality. If we wouldn't recommend it to a clinic, we don't list it.

Every product includes the manufacturer's warranty, and the specific terms are listed on each product page. Coverage typically ranges from one to ten years depending on the modality and the component — frames, electronics, and consumable parts are often covered at different terms. If anything ever goes wrong, your Wellness Concierge handles the warranty claim with the manufacturer on your behalf — you don't navigate it alone.

Your Concierge is one person — not a ticket queue and not a chatbot — assigned to you from your first conversation through delivery, installation, and the lifetime of your equipment. Before purchase, they help you scope the right modality, model, and space requirements. After purchase, they coordinate delivery and installation, handle any warranty work, and check in periodically to make sure the equipment is delivering what you bought it for. The relationship is the product as much as the equipment is.

Always. Most of our clients do. You can reach your Wellness Concierge by phone at (877) 414-3717, through the chat widget on any page, or by email at support@infracorewellness.com. If you'd prefer a scheduled call, mention that in the chat or email and we'll book a time.

Yes. Financing is available at checkout through our partner network, with terms designed for high-ticket wellness equipment — typically including options for 6, 12, 24, and 36-month payment plans on qualifying orders. Approval and rates are determined by the financing partner. If you'd like help understanding your options before checkout, your Wellness Concierge can walk you through what's available for your specific order.

We review price match requests case by case. If you find a lower advertised price on an identical product from an authorized retailer of the same brand, send us the link at support@infracorewellness.com and your Wellness Concierge will look at it. Note that we don't match grey-market sellers, unauthorized resellers, or refurbished listings — those aren't comparable products, and the brands we carry don't honor warranty support on equipment sold outside their authorized network.

Yes — free shipping is included on all orders to the contiguous United States, including the freight shipping that most of our equipment requires. Alaska, Hawaii, U.S. territories, and international destinations are quoted on request. Your Concierge will coordinate the delivery details with you directly so you know exactly when to expect the freight carrier.

Lead times vary by modality and manufacturer — most equipment ships within 3 to 14 business days, though some hand-built items (certain saunas, custom cryo chambers) have longer build times that are listed on the product page. Once your order is built and dispatched, you'll receive freight carrier tracking by email. Your Concierge also monitors the shipment from our side and reaches out if anything needs attention.

It depends on the modality. Red light panels and recovery chairs typically need only basic assembly. Cold plunges, saunas, and hyperbaric chambers benefit from professional setup — and some cryotherapy chambers require it. Each product page lists the recommended install path, and your Concierge can connect you with vetted installers in your area when professional setup is recommended.

Yes. We work directly with wellness clinics, athletic facilities, recovery studios, boutique hotels, longevity centers, and corporate wellness programs. For facility orders we provide volume pricing, coordinated multi-unit delivery and install, and a single point of contact through your dedicated Concierge. Reach out to support@infracorewellness.com with a short note about your facility and we'll be in touch within one business day.

Because our equipment is professional-grade and largely shipped freight from the manufacturer, returns are handled case by case rather than through a standard return window. The most common reasons clients reach out — wrong fit, unexpected install issue, a question about how to use a feature — are almost always solved without a return. If something genuinely isn't working for you, email support@infracorewellness.com within 30 days of delivery and your Concierge will personally walk you through the next step.