Refund policy

Returns

Return eligibility and terms vary by manufacturer on InfraCore Wellness — the equipment we carry is professional-grade, often built or configured to the buyer's specifications, and ships directly from the supplier. The exact return terms that apply to your order are listed in the Your protection & logistics panel on the product page itself.

The InfraCore standard

We work with you before payment to confirm fit — model selection, footprint, power requirements, intended use, and any options you're choosing — so the product that ships is the right one. Equipment of this caliber isn't typically returned; it's chosen. If something arrives damaged or develops a manufacturer defect, that's covered under the warranty for the product, and your Wellness Concierge manages the claim and replacement.

Supplier framework

  • Cryomed cryosaunas — Every chamber is configured for the buyer's space and use case, so sales are final once production begins. Pre-production we confirm fit in detail. Shipping damage or manufacturer defect handled via the Cryomed warranty.
  • SunPlus red light therapy — Equipment of this caliber isn't returned — it's chosen. If a unit arrives damaged or defective, the SunPlus warranty covers replacement and we manage the claim.
  • Summit to Sea hyperbaric chambers — All chambers are priced at the retail rate published by Summit to Sea (no discounts apply by manufacturer policy). Because each unit is configured for the buyer's intended use and ships from STS direct, sales are final once production begins. Damage or defect handled via the STS warranty.
  • Penguin Chillers (standard stock) — Eligible for return within 21 days, subject to pre-approval and a 20% restocking fee. Return shipping is the customer's responsibility, direct to Penguin in Tennessee. Cancellations within lead time are subject to a 3% fee.
  • Penguin custom-ordered units — Non-returnable.
  • Penguin accessories — Standard accessories eligible for return within 21 days, subject to pre-approval and a 20% restocking fee. Custom orders are non-returnable.

Questions on a specific return? Call (877) 414-3717 or reply to your order confirmation email — your Wellness Concierge is on it.