Refund policy

Returns

Return eligibility and terms vary by manufacturer on InfraCore Wellness — the equipment we carry is professional-grade, often built or configured to the buyer's specifications, and ships directly from the supplier. The exact return terms that apply to your order are set out by manufacturer in the Supplier framework section below.

The InfraCore standard

We work with you before payment to confirm fit — model selection, footprint, power requirements, intended use, and any options you're choosing — so the product that ships is the right one. Equipment of this caliber isn't typically returned; it's chosen. If something arrives damaged or develops a manufacturer defect, that's covered under the warranty for the product, and your Wellness Concierge manages the claim and replacement.

Supplier framework

• Cryomed cryosaunas — Every chamber is configured for the buyer's space and use case, so sales are final once production begins. Pre-production we confirm fit in detail. Shipping damage or manufacturer defect handled via the Cryomed warranty.
• InfraCore red light therapy equipment — panels, beds, mats and stands — final sale. These are built to our specification and ship direct from the factory, so we do not accept returns or exchanges because you changed your mind. Your Wellness Concierge confirms size, wavelengths and placement with you before you order — that conversation is the point at which a mistake is cheap to fix. This restriction does not affect rights or remedies available under applicable law. If equipment arrives damaged or develops a defect, your Concierge coordinates the claim with SunPlus, who manufactures these units for us, or with the applicable shipping party. Available remedies are determined by the applicable warranty, shipping terms and consumer protection laws, and InfraCore remains your primary point of contact throughout that process.
• InfraCore Radiance LED masks — final sale. These are personal-care devices worn against the skin, so we do not accept returns or exchanges because you changed your mind. Your Wellness Concierge confirms wavelengths, coverage and fit with you before you order — that conversation is the point at which a mistake is cheap to fix. LED face masks are final sale for change-of-mind returns due to their personal-use, skin-contact nature. This restriction does not affect rights or remedies available under applicable law. If a mask arrives damaged or develops a defect, your Wellness Concierge will assist you in coordinating the claim with the manufacturer or applicable shipping party. Available remedies are determined by the applicable warranty, shipping terms and consumer protection laws, and InfraCore remains your primary point of contact throughout that process. The mask warranty runs one year on parts. Costs that fall to the owner are shipping to and from the service point, diagnosis, and any repair outside warranty coverage.
• Summit to Sea hyperbaric chambers — Returnable within 15 days of delivery in original condition with all components included. Return shipping is the customer's responsibility and the original shipping charge is deducted from the refund; damage, dirt or missing components incur restoration charges. Damage or a manufacturer defect on arrival is handled via the Summit to Sea warranty and we manage the claim. On an approved return, Summit to Sea issues return labels; once the chamber reaches them and has been inspected, your refund is released. We cannot complete a refund before that inspection, and how quickly it happens depends largely on how soon the chamber is sent back.
• Penguin Chillers (standard stock) — Eligible for return within 21 days of the original shipment date, subject to pre-approval, and returned in original condition with the original packaging. A 20% restocking fee applies to approved returns. Return shipping is the customer's responsibility, direct to Penguin in Tennessee, and the original shipping charges are not refundable. Cancellations within lead time are subject to a 3% fee. On an approved return, your refund is released once the unit reaches Penguin and has been inspected; if it does not arrive in original condition the return can be declined. We cannot complete a refund before that inspection, and how quickly it happens depends largely on how soon the unit is sent back.
• Penguin custom-ordered units — Non-returnable.
• Penguin accessories — Standard accessories eligible for return within 21 days of the original shipment date, subject to pre-approval, and returned in original condition with the original packaging. A 20% restocking fee applies to approved returns. Return shipping is the customer's responsibility and the original shipping charges are not refundable. Custom orders are non-returnable. On an approved return, your refund is released once the unit reaches Penguin and has been inspected; if it does not arrive in original condition the return can be declined. We cannot complete a refund before that inspection, and how quickly it happens depends largely on how soon the unit is sent back.
• Echo Water hydrogen and RO systems — Covered by Echo's sixty-day money-back window from delivery. Your Wellness Concierge confirms model, water chemistry, and installation requirements with you before payment, so the unit that arrives is the right one; if it still isn't, tell us inside sixty days and we'll handle the return with Echo.
• Clearlight® infrared saunas — Purchased directly from Clearlight, so Clearlight's return and cancellation policy applies rather than ours. Your Wellness Concierge will walk you through their terms before you order.
• TrueLight® red light therapy — Covered by TrueLight's 60-day money-back guarantee with no restocking fee. Returns are still accepted between day 61 and day 90, where TrueLight may apply a restocking fee of up to 10%. Your Wellness Concierge arranges the return with TrueLight and there is no return label fee.
• LS Pro Systems — Every system is a configured, freight-delivered clinical install, so sales are final once the order enters production. We confirm pad selection, room fit and power requirements in detail beforehand. Shipping damage or manufacturer defect is handled under the LS Pro warranty.
• Living Earth Crafts recovery loungers — Returns open within 30 days of receipt. Every lounger is made to order in Vista, California, so an order can usually be cancelled before it enters production at no cost; once it is in production or has shipped, a return carries a 20% restocking fee and the return freight. Your Wellness Concierge confirms the terms for your exact configuration in writing before any payment is taken. Damage or a manufacturer defect on arrival is handled under the Living Earth Crafts warranty and we manage the claim. This restriction does not affect rights or remedies available under applicable law.
• Beyond Cold — Tubs are built and freight-delivered to order. If a unit arrives with shipping damage or a manufacturer defect, we manage the claim and the replacement with Beyond Cold directly.

Questions on a specific return? Call (877) 414-3717 or reply to your order confirmation email — your Wellness Concierge is on it.